IP being blocked

[DixieFlatline]

I think I've seen this before. This morning I started getting this error. I use a VPN and was going through a server in Charlotte. If I turn off the VPN, I don't have a problem. I tried a server in Manassas, Va with the same problem. Going through Atlanta I was ok. 99% of the time I'm using the Charlotte server. It's odd to say access from my country is disabled since in all cases, it's still the US. Any ideas? Is an IP ranged on the black list?

 

[Boone]

I can whitelist the IP (if you want me to whitelist the other one, please provide). Not sure why it thinks you are accessing from a blocked country? We have some locations blocked because they are on top spammer/hacker lists. Could be your server is actually using servers located outside the country. Whitelisting should take care of it.

 

[Boone]

That IP should work now, let me know.

 

[DixieFlatline]

Haven't had a problem since...so thanks!

 

[DixieFlatline]

Spoke too soon Boone. Popped up again today. Same IP except for the last digit. I tried multiple different servers and was hitting the same issue. I'll post those IPs too for your information although I don't usually use those servers. Could it be it's somehow realizing I'm coming through a VPN that is causing the problem? I've seen some bank websites I use that have issues when I have the VPN turned on. Until recently, I had to turn it off to get to log into Verizon.

Charlotte

Manassas

New York

Atlanta (this worked the other day)

 

[Boone]

The problem is, if it is selecting a random IP every time not sure what I can do? I can whitelist multiple IPs or if there is a range I believe I can whitelist a range. Why is it showing a different location every time?

 

[DixieFlatline]

The problem is, if it is selecting a random IP every time not sure what I can do? I can whitelist multiple IPs or if there is a range I believe I can whitelist a range. Why is it showing a different location every time?

I'm guessing the first two numbers will be the same whenever you go through the same server, but the last two are randomly assigned depending on how many people are currently using that server. For example, I suspect Charlotte's IPs will always start with 5.182. so if you could do a mask/range for 5.182.*.* that would likely work. I don't know how you set that whitelist, but I've been able to use '*' on some routers I've had to accept any value there.

 

[Boone]

I’ll look at it this evening

 

[DixieFlatline]

Thanks. I'm going through Florida, so I'm good for now.

 

[Boone]

I have whitelisted the ranges for those IPs. Hopefully that solves it for you. If not you may need to figure it out on your end.

 

[DixieFlatline]

Thanks, I'll keep my fingers crossed.