My buddy is an engineer for Verizon, and my old baseball coach is on the regional management team. Both are on strike. What is it you're trying to find out, so I can see what they say?
***Edit***
He said while the strike is going, a lot of things will be hard to get done, but not impossible. He gave me a list of phone numbers and said that right now, these numbers are your only hope to get anything done until there is either a deal reached, or until employees start to cross in a week or two.
1-800-356-2355 (Verizon Business Team)
1-888-649-9500 (Verizon Business DSL Team)
1-888-244-4440 (Verizon Business Fios Team)
1-888-481-0387 (Verizon Local Business Office - Yorktown)
Good luck, hope this helps. He said call all of them. He told me to warn you it will be a headache, but don't give up, one of these will be able to help you. He said don't take the we need to wait for XXXX to do their end, because it's a bull**** run around tactic when they don't want to deal with it or don't know what to do. He said if you get through all of these and aren't satisfied, call them back, starting at the bottom of the list and working your way back up, and ask to speak to a supervisor.
 }})
