Mr. Friedman stated that after Mr. Snyder purchased the team in 1999, rather than return the security deposits to customers at the end of the lease term, team executives directed employees to establish roadblocks to prevent customers from obtaining the security deposits they were due—effectively allowing the team to retain that money. Mr. Friedman explained: Those security deposits, per the terms of the contract, are refundable at the end of the contract provided that the licensee has met their obligations, i.e., paid their bill each year and not damaged their seat. The team failed to properly refund those security deposits intentionally and took various steps to retain as much of that money as possible mainly by taking advantage of the passage of time.