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...Or just general cable internet users.
I broke down and finally upgraded my 3mb dsl service to a 12mb Comcast/cable service.
They came and hooked up my service yesterday and i tested the speed before the service tech left and i was getting 21 to 15mb dl during the mid-day(1:00). I was tickled to death and he told me around peak hrs it would be closer to 12mb, great.
Well, i decided to do a test around 5:00 pm and it was as low as 2 or 3mb dl, less than my current dsl with a direct connect and only 1 device hooked up.
I finally got a hold of customer support(which is damn near impossible) and she told me only 6 to 8mb was guranteed with my 12mb package.(that was never mentioned when i ordered this and not what the installation tech guy said) My plan was 12mb dl.(Powerboost to 15mb on big downloads.) Anyhow, they were able to send a signal to my modem and got it back to 8mb dl. About an hour later it was back down to 2 or 3mb dl.
Is these kind of drastic speed differences normal with cable internet, specifically Comcast/Xfinity with a direct connect? I hate to imagine what it's going to be like with a router hooked up.
My current dsl stays at 3mb dl at all times on the direct connect pc and between 1.5 and 3 mb dl on my pc connected wirelessly depending what i'm doing on the other pc. The wireless pc get's between 2.7 and 3.0mb if i'm not doing nothing on the other pc.
All i want to do is to be able to stream 2 movies/videos on 2 pc's at the same time if the situation presents itself. As of now, if i'm streaming a movie/video on one pc, it really slows down the other pc, especailly the wireless pc, and causes a bunch of buffering if you want to watch a video/movie. I thought this 12 mb plan would be more than enough for that and thought for $20 extra a month it would be worth it.
I got the 2nd tier package from Comcast/Xfinity. The intro package is 6mb dl and this is closer to the speed i'm getting on average. They're trying to sell me a higher tier(20mb to 25mb), which i think is bs and don't need.
I have a 30 day money back guarantee and will just keep my dsl if this is expected. We honestly don't do much other than surf and stream the occasional movie or download music and rarely does the dsl present a problem.
PS,
This morning it's back up to between 17mb and 13mb dl. My upload has been steady at 3mb, but that's not really a issue since we don't do any gaming or file sharing. I'm going to check it later today during peak hrs and see what happens. I'm not a newb and i know all the basic stuff about resetting the modem, settings etc..
I'm just shell shocked at these drastic changes in speed compared to my current dsl and was wondering if this is expected with cable internet? I also had all new wiring run since i haven't been on cable for so long, so that can't be an issue. Like i said, i speed tested it right after it was hooked up in front of the tech guy and it was 21 mb dl.
I honestly feel like they're doing something on their end with the speed to get more money.
I broke down and finally upgraded my 3mb dsl service to a 12mb Comcast/cable service.
They came and hooked up my service yesterday and i tested the speed before the service tech left and i was getting 21 to 15mb dl during the mid-day(1:00). I was tickled to death and he told me around peak hrs it would be closer to 12mb, great.
Well, i decided to do a test around 5:00 pm and it was as low as 2 or 3mb dl, less than my current dsl with a direct connect and only 1 device hooked up.
I finally got a hold of customer support(which is damn near impossible) and she told me only 6 to 8mb was guranteed with my 12mb package.(that was never mentioned when i ordered this and not what the installation tech guy said) My plan was 12mb dl.(Powerboost to 15mb on big downloads.) Anyhow, they were able to send a signal to my modem and got it back to 8mb dl. About an hour later it was back down to 2 or 3mb dl.
Is these kind of drastic speed differences normal with cable internet, specifically Comcast/Xfinity with a direct connect? I hate to imagine what it's going to be like with a router hooked up.
My current dsl stays at 3mb dl at all times on the direct connect pc and between 1.5 and 3 mb dl on my pc connected wirelessly depending what i'm doing on the other pc. The wireless pc get's between 2.7 and 3.0mb if i'm not doing nothing on the other pc.
All i want to do is to be able to stream 2 movies/videos on 2 pc's at the same time if the situation presents itself. As of now, if i'm streaming a movie/video on one pc, it really slows down the other pc, especailly the wireless pc, and causes a bunch of buffering if you want to watch a video/movie. I thought this 12 mb plan would be more than enough for that and thought for $20 extra a month it would be worth it.
I got the 2nd tier package from Comcast/Xfinity. The intro package is 6mb dl and this is closer to the speed i'm getting on average. They're trying to sell me a higher tier(20mb to 25mb), which i think is bs and don't need.
I have a 30 day money back guarantee and will just keep my dsl if this is expected. We honestly don't do much other than surf and stream the occasional movie or download music and rarely does the dsl present a problem.
PS,
This morning it's back up to between 17mb and 13mb dl. My upload has been steady at 3mb, but that's not really a issue since we don't do any gaming or file sharing. I'm going to check it later today during peak hrs and see what happens. I'm not a newb and i know all the basic stuff about resetting the modem, settings etc..
I'm just shell shocked at these drastic changes in speed compared to my current dsl and was wondering if this is expected with cable internet? I also had all new wiring run since i haven't been on cable for so long, so that can't be an issue. Like i said, i speed tested it right after it was hooked up in front of the tech guy and it was 21 mb dl.
I honestly feel like they're doing something on their end with the speed to get more money.