There you go. Yeah, unfortunately that crap happens cause they all buy each other. Comcast where I live sucks because it used to be Adelphia and Adelphia was terrible - Comcast bought them but the copper in the ground is still the mess Adelphia made. Comcast just owns it now.
Good luck. I've never heard anything bad about cox so hopefully you'll have a good experience.
I was actually a very loyal Cox customer (born into it actually) for over 20 years. My sister has been a regional account manager for a while. They do typically provide the best product, but the reason I canceled them a while back was because their customer service is the worst on the planet. I am convinced that these awards they brag about for customer service are all self created, because they help people like the plague helped people.
Years ago, we finally went from just Cox cable to their bundle with the full phone deal, the best internet, and the HD digital tv maxed out package. We started having problems with the phone, and since we had the protection plan, we called them to fix it. They sent a crew out, and the crew started digging without having it marked, and basically cut everything there was to cut. Then they left. We had no tv, no phone, no internet. No answers either. I spent the better part of two weeks livid, constantly putting in work orders. Inevitably, nobody would show up, and then when I'd call again, they would claim a work order was never made. They did this to us while we had family working high up in the company, and we were loyal customers for over two decades. That's not good customer service.
After raising enough hell for my sister to look into it, she saw where work orders were being made when I'd call, and deleted when the crews would come out and see the headache. She said every crew was pulling up and deleting the order, claiming nobody was home. We watched them drive by over a dozen different times, never stopping when they saw the hole. This is the problem with companies that sub out their work. She said one crew even had the nerve to put work completed and sent the bill to Cox. Blatant fraud.
So I had to cancel everything, and I had a nuclear meltdown on the phone when I canceled service, and at the store returning my equipment. I swore them off, then I found out the other options were no better. When I first got Verizon, they came out and delayed work for 2 weeks, because they said it would take that long to fix everything. I couldn't handle that, so I spent two days running new coax from the house to the box, and splicing the multitude of tiny ass wires in the phone cables that Cox destroyed. I had Verizon come back out and test it, and since it worked fine, they went ahead and hooked me up on that, and I had all of my service until they came out a few weeks later to run new lines so I wouldn't have a problem down the road with the splices.
But now, I just can't deal with verizon anymore. Not only do they suck, but it seems like they're content with that, and unwilling to do anything about it. At least now that the problem Cox created is fixed, I can go back to having more than 2.8gbps internet speed
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I'm also setting up hyper-v replication for a bunch of production machines for a disaster recovery site for a client. fun stuff...
