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Hi everyone,
As you all know, we have brand new chat software this year. It is very robust and feature-rich but as with any new software, there is a bit of a learning curve both for users and for me with setting options and changes.
We have resolved the 'refresh' issue reported during the week 1 game chat.
Two other issues/requests have been made. Those turn out to not be issues, but rather setting or user knowledge issues.
Issue #1: I can change my text color or attributes in the toolbar, but it only works for 1 message and I have to reset it for each additional message.
The message toolbar is just that. It's a toolbar to create an 'individual' message. That's why changes there only apply to one single message. You can, however, set your text color by clicking on the 'gears' which will bring up your personal chat settings.
Issue #2: Why can't I use 'pop-out' mode? I like to be able to size the chatroom and not have it take up my whole screen.
You can - and you have a couple of options to use 'pop-out' mode. The first option is to click on the 'Options' icon and at the very bottom of the menu you'll see the option to open Chat in 'pop-up' mode.
Or, an even easier way to open chat in 'Pop-up' mode is to just click the 'Chat' text at the top of every page and that will open chat in pop-up mode by default.
If you are using a phone to participate in chat, we recommend you go into the main menu (the 3 bars next to the BGO logo) and select 'Chat' from there as this will open up chat full-screen on your phone.
The best news is, the chat software seems to be working extremely well and has a ton of features. I'm sure other questions and requests will come. Please use this thread to discuss issues or to make requests.
As you all know, we have brand new chat software this year. It is very robust and feature-rich but as with any new software, there is a bit of a learning curve both for users and for me with setting options and changes.
We have resolved the 'refresh' issue reported during the week 1 game chat.
Two other issues/requests have been made. Those turn out to not be issues, but rather setting or user knowledge issues.
Issue #1: I can change my text color or attributes in the toolbar, but it only works for 1 message and I have to reset it for each additional message.
The message toolbar is just that. It's a toolbar to create an 'individual' message. That's why changes there only apply to one single message. You can, however, set your text color by clicking on the 'gears' which will bring up your personal chat settings.
Issue #2: Why can't I use 'pop-out' mode? I like to be able to size the chatroom and not have it take up my whole screen.
You can - and you have a couple of options to use 'pop-out' mode. The first option is to click on the 'Options' icon and at the very bottom of the menu you'll see the option to open Chat in 'pop-up' mode.
Or, an even easier way to open chat in 'Pop-up' mode is to just click the 'Chat' text at the top of every page and that will open chat in pop-up mode by default.
If you are using a phone to participate in chat, we recommend you go into the main menu (the 3 bars next to the BGO logo) and select 'Chat' from there as this will open up chat full-screen on your phone.
The best news is, the chat software seems to be working extremely well and has a ton of features. I'm sure other questions and requests will come. Please use this thread to discuss issues or to make requests.
