A Burgundy and Gold Obsession
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  1. #1
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    Default Who hates their cable company? I DO I DO!!!!

    So, I live in an interesting place for tv service. Virginia Beach, Virginia. You would think, since we have nearly a half million people here, that it would be easy to get decent cable service. If not decent, at least you'd think we'd have choices right? Wrong.

    In the early 1980's, when cable tv was first coming around to this area, Cox Communications made a sweetheart deal with the Virginia Beach City Council. In exchange for agreeing to give Cox exclusive cable tv rights to the city, Cox gave the sitting council an undisclosed amount of shares in stock for the company. As a result of this deal, Charter Cable, Time-Warner, Comcast, and a long line of fly by night cable providers have had their asses handed to them in court when they tried to move in on Cox and get a share of the market here. Why it's legal for Cox to continue to have the hold they do here is beyond me, but it hurts the consumer to have no choices.

    As a result, my family has been a Cox subscriber off and on for the better part of 30 years. You'd think that would mean something, but as I am sure from the horror stories I hear about Comcast as well, customer service died years ago. The only time we were able to make any switch was around 2001, when DirecTV first became available here. The problem with them, was we got stuck in a 2 year contract, and had problems every time it rained heavy, it was breezy, or it snowed. On the 2 year anniversary of our DirecTV conversion, we promptly canceled and crawled back reluctantly to Cox Communications.

    In the past 8 years with Cox, it has been one pain in the ass after another. When we bought a HD tv a few years back, we upgraded to the HD DVR box with Cox, and went ahead and bundled in our internet and phone line with them. For the past month, the service has been a total joke. Every channel pixilates, the audio comes in and out at random, we have picture freezes, and half the time our premium channels say temporarily off air.

    When it first started, we called and let them know we'd like it fixed. Instead, they insisted on resetting the box. As you know if you've had to do it, this almost never solves any problem big or small. So when it didn't work, they insisted on resetting it again, then again, then again, until I finally asked them to send out a technician to see what the hell the problem was.

    They set up a date and a two hour window for the tech to come out. He never showed. I called, and they said the work order was canceled. I don't know why or how, since I am the only person in this house with the ability or knowledge to do that, and I didn't do it. So they rescheduled. Wouldn't you know, it happened again. Sadly, this didn't shock me one bit. So I finally told them I was canceling everything if they didn't come that day and fix it. Then *poof* technician at my door within the hour.

    He checked everything inside and outside of the house, and told me the problem was a weak signal at the outside junction box, and that he would put in a work order for the maintenance team to repair it. I didn't hold my breath. They never showed, as I suspected they wouldn't, and I called again. Same thing - tech showed up, told me the same thing, and amazingly no work crew ever came back to fix it.

    This time when I called and raised hell, they told me that no work order was ever put in. Then I pulled out my ace in the hole and informed them that my sister is the regional manager at their office, and I had proof based on my sister looking up my account, that they were blatantly lying to me, and that several work orders had been put in, but that this are has a bad rep for being a pain to do trouble work in, so the lazy crews kept canceling out the work orders instead of doing them. Low and behold, the lady had a different story now and assured me that a crew was being dispatched immediately to fix the problem.

    So the crew shows up a few days ago and gets to work. After about 3 hours, they tell me they finished, everything is perfect now, and they left. So as I sit watching tv that night, the picture freezes, the sound goes out, and the blue screen saying temporarily off air appears. I couldn't do anything but laugh. I picked up the phone to call them, and I had no dial tone. So not only did they not fix the tv, but they also managed to screw up the phone.
    I was finally done, and decided I was going with Fios. So I call up Verizon, and apparently the neighborhood I live in is on the old GTE network that Verizon bought about 10 years ago, and it isn't Fios ready yet, and they don't know when it will be.

    I called my buddy who is an engineer for Verizon, and he looked up some things for me. Apparently in the entire city of Virginia Beach, there are only 84 houses that are not able to get Fios. Mine is one of them, naturally. So I call the sales department, and they offer to give me 225 channels of DirecTV, 2 HD DVR boxes, all premium channels, residential phone service with everything I need, and high speed internet. For $91.90 a month. I was paying $224 per month with Cox for way less.

    So I give the go ahead, and Verizon sends me an email saying my phone has been activated. I pick it up, no dial tone. So I call them up and they send a tech out. I currently still have Cox until my cycle runs up in a few weeks, so I still have internet and tv until Verizon does their thing, but they said they cannot install the internet or connect my phone service until next Wednesday.

    When I asked why, I loved the answer............."Those retarded halfwits at Cox cut your phone line when they tried to fix your cable." I asked why they have to wait a week, instead of just splicing while they're here. His response, "No my friend, they managed to cut it on the street side of the box." Then we all had a huge laugh and I looked up at the sky waiting for the anvil. FML
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  2. #2
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    I don't think there's anyone I know that is 'happy" with the cable/satellite companies. They all suck to various degress and they can because at least in the case of cable, there is no compatition. THe best deal I've gotten lately is when I called Direct TV and said I was through, going with cable. They knocked about half the price off my bill. SO now, every year I'm just going to call and say I'm bailing and see what they give me
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  3. #3
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    Quote Originally Posted by MikeSr619 View Post
    sarge, thats the smartest thing you can do. they have departments that specialize in "customer retention" for people just like you.

    cox sucks because you cant get the NFL package
    time warner sucks because you cant get the NFL network
    DirecTV sucks because I cant get the local Padres channel

    they all have something to them that is horrible..its just about finding the happy medium. or you can always just kill all cable, stream what you want to watch and subscribe to Hulu.
    Damn Mike, you might be on to something with Hulu. I always forget about that option.

    Oh, and you're absolutely right about the customer retention department. My sister told me about it when I originally wanted to get rid of Cox for jacking my rates and cutting phenomenal deals for new customers. Got me $85 knocked off my bill and free long distance added.
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  4. #4
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    Quote Originally Posted by MikeSr619 View Post
    sarge, thats the smartest thing you can do. they have departments that specialize in "customer retention" for people just like you.

    cox sucks because you cant get the NFL package
    time warner sucks because you cant get the NFL network
    DirecTV sucks because I cant get the local Padres channel

    they all have something to them that is horrible..its just about finding the happy medium. or you can always just kill all cable, stream what you want to watch and subscribe to Hulu.
    Had Direct TV not halved my bill, this was going to be the next option. I wsa going to get a internet compatable flat screen and get in with Hulu or Net Flix or both for $15.00 a month. The only suck part of that is no football, but you can usually find a stream for that
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  5. #5

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    You won't be able to stream any football this season. Homeland Security seized those sites a couple of months ago. Big ugly sis looking out for you.

    Got Fios and love it. High speed like never before. Tons of channels (lots of them are HD) on the TV. Free long distance to U.S. (and territories) and Canada. All for one very good price.
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  6. #6
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    Quote Originally Posted by MikeSr619 View Post
    oh ya..you can stream everything from sports to UFC fights and most inbetween. You still have to have an internet provider unless you go totally pirate and jack your neighbor.

    question for you though..since you have DirecTV, do you use them for your internet or do you go thru someone else?
    I had them for internet for awhile, but it's very sketchy during summer and thunderstorm season, so I went verizon for internet, although my neighbor was more than willing to provide free internet via his router. Because I like him, I told him he was probably paying for internet for most of hte neighborhood and fixed his security stuff for him
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  7. #7
    Colee1
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    I’ve been satisfied with DISH Network because of the free HD I get for life. I did some research and the best and most informative site I found was BestTvForMe.com because it does a complete side-by-side comparison of major TV providers. It’s interesting to see which company is better and worse in different categories like channel selection, fees and customer service. It helped me to decide to stick with my employee account I get through DISH.
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  8. #8
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    Quote Originally Posted by Colee1 View Post
    I’ve been satisfied with DISH Network because of the free HD I get for life. I did some research and the best and most informative site I found was BestTvForMe.com because it does a complete side-by-side comparison of major TV providers. It’s interesting to see which company is better and worse in different categories like channel selection, fees and customer service. It helped me to decide to stick with my employee account I get through DISH.
    Spam. I doubt very seriously you are a Redskins fan that decided to join from reading a rant about cable, then you suggest the worst available option
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  9. #9

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    We'll give Colee1 the benefit of the doubt for the moment.
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  10. #10

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    Quote Originally Posted by Boone View Post
    We'll give Colee1 the benefit of the doubt for the moment.
    Last summer, someone had a Windows 7 question over at the other joint. Several tried to answer it, but an actual Microsoft employee quickly registered and answered the inquiry. That person was straightforward about who he/she represented, so it was allowed to stand.

    That was cool - and the answer was very helpful as I recall. The best part was when someone asked the MS employee what we should do about the Haynesworth situation.
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    The simplicity in me is complicated.
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  11. #11

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  12. #12
    2016 BGO Survivor Champ

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  13. #13

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    Quote Originally Posted by Elephant View Post
    Having problems my friend?
    He'll get it straightened out.
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    The simplicity in me is complicated.
    I live in my own little world, but that's ok. They know me here.
    Redskins Fan - Emeritus

  14. #14
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    Quote Originally Posted by Burgundy Burner View Post
    He'll get it straightened out.
    It might be hard if he waits too long
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  15. #15

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    Quote Originally Posted by Elephant View Post
    Having problems my friend?
    Not unless getting someone to hold still long enough to do something about qualifies as 'a problem'
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